对患有慢性脏病的人使用远程医疗的信任和信心:一个横截面研究
Soraia de Camargo Catapan1,2, Helen M Haydon1,2, Ingrid J Hickman3,4,5
1Centre for Online Health, The University of Queensland, Brisbane, Australia.
Journal of telemedicine and telecare
|November 26, 2023
概括
患有慢性脏病的患者报告对远程医疗的信心很高,电话咨询比视频咨询更值得信赖. 远程医疗的经验显著影响了患者对这些服务的信任和信心.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 患者体验 患者体验
背景情况:
- 消费者信任对于远程医疗的采用和有效性至关重要.
- 了解患者对不同远程医疗模式的信任对于服务优化至关重要.
- 慢性病 (CKD) 患者是可以从远程医疗保健解决方案中受益的人群.
研究的目的:
- 测量和比较消费者对电话与视频远程医疗咨询的信任和信心.
- 调查远程医疗经验与慢性病患者的信任/信心水平之间的关联.
- 为加强远程医疗在慢性疾病管理中的实施策略提供信息.
主要方法:
- 在澳大利亚大都会医院对156名患有CKD的个体进行了横截面调查.
- 利用经过验证的尺度来评估对电话和视频咨询的信任和信心.
- 使用非参数统计测试 (Wilcoxon匹配对,曼-惠特尼) 来分析数据.
主要成果:
- 参与者报告说,他们对远程医疗的总体信任和信心很高.
- 电话咨询显示了显著更高的信心 (平均3.75) 比视频 (平均3.64),p=0.039.
- 与视频 (平均3.67) 相比,电话咨询也显示出明显更高的信任度 (平均3.93),p<0.001.
- 通过电话咨询的经验与信任和自信相关;视频经验与信任相关,但不是信心.
结论:
- 远程医疗,特别是电话咨询,通常受到CKD患者的信任.
- 患者在远程医疗模式上的更大体验似乎对信任和信心产生了积极的影响.
- 随着对视频咨询的接触越来越多,未来的远程医疗采用可能会增加信任和信心.
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