在门诊瘤学中改善正式无礼报告:实施CIVIC职责计划
1Memorial Sloan Kettering Cancer Center.
Clinical journal of oncology nursing
|November 27, 2023
概括
这项质量改进项目旨在促进在瘤输液病房中对患者和访客不文明的正式报告. 实施了教育干预措施,以鼓励报告和改善单位环境.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 瘤科 护理 护理专业
- 患者安全 患者安全
背景情况:
- 患者和访客的无礼行为在门诊瘤输液单位中构成了挑战.
- 正式报告系统对于解决和减轻这种破坏性行为至关重要.
- 缺乏强大的报告机制可能会对医疗保健环境和员工福祉产生负面影响.
研究的目的:
- 加强患者和访客对不礼貌事件的正式报告.
- 在门诊瘤输液单位设置中实施基于证据的干预措施.
- 为患者和医疗保健提供者提供一个更安全,更专业的环境.
主要方法:
- 实施质量改进项目的重点是增加不文明事件报告.
- 为员工引入基于证据的教育干预措施.
- 使用结构化的方法来监测和评估报告率.
主要成果:
- 该项目成功地提高了正式不文明事件报告率.
- 教育举措与改善员工参与报告过程有关.
- 数据表明,朝着更具响应性的系统来管理破坏性行为的积极趋势.
结论:
- 正式报告不文明行为是可以实现的,并且可以通过有针对性的干预措施显著改善.
- 教育策略在促进报告文化和应对工作场所挑战方面是有效的.
- 加强报告系统有助于在瘤输液单位提供更好的医疗保健环境.
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