在医疗保健服务中全道交互的概述
Ailton Moreira1, Carlos Alves1, José Machado1
1ALGORITMI Research Centre/LASI, Azurém Campus, Guimarães, Braga, Portugal.
Mayo Clinic proceedings. Digital health
|November 28, 2023
概括
全通道医疗保健服务提高了患者的参与度和获得护理的机会. 成功实施需要战略规划,强大的技术和训练有素的专业人员,以获得更好的结果.
科学领域:
- 医疗保健管理的管理
- 医疗信息学 医疗信息学
- 患者体验 患者体验
背景情况:
- 随着COVID-19的流行,数字医疗解决方案的需求加快了.
- 全通道策略在多个接入点提供个性化的患者体验.
- 整合多种沟通道对于现代医疗保健提供至关重要.
研究的目的:
- 系统地审查关于医疗保健中全道交互服务的研究.
- 确定与全道采用相关的好处,挑战和问题.
- 为实施全道战略的医疗机构提供见解.
主要方法:
- 对医疗保健中的全道交互服务的系统文献综述.
- 全道服务的优势,弱点,机遇和威胁 (SWOT) 分析.
- 为医疗机构确定关键的实施标准.
主要成果:
- 全通道医疗保健服务为机构和患者提供了显著的好处.
- 关键的实施因素包括战略规划,技术,数据分析和训练有素的员工.
- 成功采用可以改善患者参与,获得护理,并降低成本.
结论:
- 全道策略对于改善医疗保健服务和患者结果至关重要.
- 医疗机构需要一个全面的计划和准备好的基础设施来成功实施.
- 机构之间的协调和患者的准备是最大限度地提高效益的关键.
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