在日常工作事件中信任信息系统 - 对认知资源,绩效和幸福感的影响
1Institute of Psychology, University of Münster, Münster, Germany.
Ergonomics
|November 29, 2023
概括
对信息系统的信任对于员工的绩效和福祉至关重要. 提高用户能力和认知参与度,而不是仅仅关注上下文,可以提高系统依赖性并减少解决方案.
科学领域:
- 信息系统研究 信息系统研究
- 人与计算机的交互
- 组织心理学 组织心理学
背景情况:
- 在数据密集型的工作环境中,信息系统至关重要.
- 工人经常绕过系统,导致解决方案.
- 信任被假设为影响系统依赖性的关键因素.
研究的目的:
- 调查信任信息系统对用户信任的作用.
- 检查信任如何影响认知资源,表现和幸福感.
- 评估组织背景和与用户相关的因素对信任结果关系的调节效应.
主要方法:
- 一项预先注册的研究,涉及291名雇员信息系统用户.
- 使用事件重建方法来评估过去的使用经验.
- 测量特定事件的信任,工作成果和上下文条件.
主要成果:
- 证实了对信息系统的信任与用户报告的性能和幸福感之间的积极关联.
- 技术能力和对认知的需求调节了信任结果的关联.
- 组织上下文条件并没有显著调节这些关联.
结论:
- 信任是成功使用信息系统和取得积极工作成果的重要驱动因素.
- 与用户相关的因素,如技术能力和认知需求,对于校准信任至关重要.
- 调查结果为组织提供了可操作的见解,以促进信息系统的更大采用和有效性.
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