从患者身上学习:使用患者叙述对患者体验得分的影响
Health care management review
|November 29, 2023
概括
与医疗保健工作人员分享患者的故事与更好的患者体验有关. 然而,影响因员工的信心而异,需要定制的改善方法.
科学领域:
- 医疗保健管理的管理
- 患者体验研究研究的研究.
- 组织学习是组织学习.
背景情况:
- 越来越多的人对利用患者叙述进行组织学习和护理改进感兴趣.
- 有限的发表研究证实了患者叙述与医疗保健质量之间的关联.
研究的目的:
- 评估是否共享患者叙述的初级保健诊所经常表现出更高的患者体验调查分数.
- 调查叙事分享与患者报告的结果之间的关系.
主要方法:
- 这是一项为期一年的多层次研究,涉及9家诊所的5545名成年患者和276名员工.
- 分析患者体验调查和工作人员接触到有用的叙述.
- 检查员工的信心作为一个主持人在叙事反循环中.
主要成果:
- 频繁分享患者叙述与改善的患者体验得分相关,取决于工作人员的信心 (p < .01).
- 对于操作措施,增加叙事共享提高了更自信的员工的表现,但并没有减少自信的员工.
- 对于关联性指标,增加分享提高了对较不自信的员工的得分,但降低了对更自信的员工的得分.
结论:
- 频繁分享患者叙述与增强的患者体验调查得分有关,受工作人员信心调节.
- 医疗机构应该利用患者叙述作为改进策略,考虑员工的信心水平以获得最佳结果.
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