推进工作场所礼貌:对定义,测量和相关因素的系统审查和元分析
1School of Marxism, Shandong Normal University, Jinan, China.
Frontiers in psychology
|November 29, 2023
概括
职场礼貌,定义为尊重同事的行为,是研究不足的. 推广它可以提高员工福利和组织成本效益.
科学领域:
- 组织心理学 组织心理学
- 管理科学 管理科学
- 行为经济学是一种行为经济学.
背景情况:
- 工作场所的不礼貌性比工作场所的礼貌性得到了更多的研究关注.
- 缺乏一个明确的理论框架和工作场所礼貌的测量尺度.
- 现有研究需要综合,以了解礼貌的影响和推广策略.
研究的目的:
- 系统地审查和对现有关于工作场所礼貌的研究进行元分析.
- 确定工作场所礼貌的操作定义,相关性和促进策略.
- 使用理论-特征-上下文-方法论 (TCCM) 框架突出研究差距.
主要方法:
- 对多个数据库的系统审查,产生了51份文件.
- 24项研究的元分析,计算了45个效果大小 (ES).
- 预先定义的排除标准和TCCM框架的应用.
主要成果:
- 组织承诺,工作满意度和心理健康都显示出高ES值作为可取的相关值.
- 戒烟的意图显示了高ES值作为一个不良的相关值.
- 情绪疲和身体症状分别具有中低ES值.
结论:
- 在定义和衡量工作场所礼貌方面存在重大研究差距.
- 促进工作场所的礼貌可以提高员工的身体和精神健康,减少倦怠和缺勤.
- 通过保留人力和经济资本,促进工作场所的礼貌可以提高组织健康和成本效益.
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