除了对以个人为中心的药房服务的满意度之外
Logan T Murry1,2, Shane P Desselle3
1The University of Iowa College of Pharmacy, 180 S Grande Ave, Iowa City, IA 52242, USA.
Exploratory research in clinical and social pharmacy
|November 29, 2023
概括
患者满意度调查可能不准确地衡量社区药房的质量. 其他方法,如患者报告的结果和经验指标,可以提供更准确的以患者为中心的护理评估.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 药房实践 在药房实践.
- 以患者为中心的护理
背景情况:
- 患者满意度是评估社区药房服务的常见指标.
- 审查了关于服务设计和患者体验满意度指标的现有文献.
- 批评者强调满意度指标在准确反映质量的方面存在局限性.
研究的目的:
- 讨论评估患者体验和以患者为中心的护理质量的替代方法.
- 确定患者满意度的局限性作为唯一的评估工具.
- 引入患者报告结果测量 (PROM),患者报告体验测量 (PREM) 和以人为中心的设计作为优越的替代方案.
主要方法:
- 在药房中对患者满意度指标的文献综述.
- 对有关满意度的准确性和可变性的批评进行分析.
- 介绍和解释PROM,PREM和以人为中心的设计技术.
主要成果:
- 患者满意度指标可能会受到低患者期望和成本不足等因素的影响.
- 满意度可以随着服务暴露和个体患者因素而波动.
- PROM,PREM和以人为中心的设计为以患者为中心的药房服务提供了更强大的评估.
结论:
- 仅仅是患者满意度不足以准确评估以患者为中心的药房服务.
- 像PROMs,PREMs和以人为中心的设计等替代方法提供了更可靠的见解.
- 实施科学原则支持采用这些先进的评估策略.
更多相关视频
07:31A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
6.9K
08:36The Immersive Cleveland Clinic Virtual Reality Shopping Platform for the Assessment of Instrumental Activities of Daily Living
Published on: July 28, 2022
3.8K
相关概念视频
Patient-centered Care
2.0K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.0K
Healthcare Agencies II
700
There are various healthcare agencies in the United States—some of which are managed by religious institutions and others by different government branches.
Parish nursing is a growing specialty nursing profession that focuses on holistic healthcare, health promotion, and illness prevention. It blends professional nursing practice with a health ministry, focusing on health and healing within the context of a Christian community. Parish nurses serve as health educators, referral sources,...
Parish nursing is a growing specialty nursing profession that focuses on holistic healthcare, health promotion, and illness prevention. It blends professional nursing practice with a health ministry, focusing on health and healing within the context of a Christian community. Parish nurses serve as health educators, referral sources,...
700
Specialized Care Centers and Settings-II
729
Rural Health Centers
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
729
Documentation in Long-Term and Home Healthcare Setting
894
Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Long-Term Care Facilities
894
Restorative Care
2.0K
Restorative care is provided once a patient has been discharged from a healthcare facility and requires additional services. The additional services include home care, rehabilitation programs, and extended care. Restorative care centers help the patient regain their previous level of functioning or acquire a new level of functioning due to the incapacitating effects of a disease or a disability. It aims to assist patients in enhancing their quality of life by encouraging independence,...
2.0K
Humanistic Therapy
47
Humanistic therapies emphasize personal growth, self-understanding, and the fulfillment of human potential. Rooted in the belief that individuals inherently strive toward self-actualization, these approaches encourage clients to explore their feelings and experiences in a supportive, nonjudgmental environment. Humanistic therapies differ from psychodynamic approaches by focusing on conscious experiences, present circumstances, and the potential for self-improvement rather than past conflicts...
47
