什么是COVID-19患者的偏好和虚拟护理的经验? 范围审查的发现
Leinic Chung-Lee1, Cristina Catallo1, Ava Meade1
1Toronto Metropolitan University, Toronto, Canada.
Journal of patient experience
|November 29, 2023
概括
患者发现虚拟护理在COVID-19期间是可行的和积极的. 确保技术访问和支持对于满意度和以患者为中心的虚拟医疗保健服务至关重要.
科学领域:
- 数字健康数字健康
- 医疗保健管理的管理
- 公共卫生 公共卫生
背景情况:
- 随着COVID-19大流行,需要快速采用虚拟护理,改变传统的医疗保健提供模式.
- 以患者为中心的护理强调将患者的偏好纳入其中,这在疫情转向远程服务时变得具有挑战性.
- 有限的研究存在于患者与虚拟护理的经验和偏好,特别是在自我隔离的COVID-19患者.
研究的目的:
- 进行范围审查,检查患者与虚拟护理的经验和偏好.
- 识别有关患者对基于社区的,自我隔离的COVID-19患者虚拟医疗保健的患者观点的文献上的差距.
主要方法:
- 对现有文献进行了全面的范围审查.
- 该审查侧重于调查患者体验和与COVID-19患者虚拟护理相关的偏好研究.
主要成果:
- 关于患者体验和对虚拟护理的偏好,发现文献很少.
- 患者普遍认为虚拟护理是积极的,并发现它是可行的使用.
- 患者的满意度和整体体验在很大程度上受到技术的使用和掌握的影响.
- 解决技术障碍和提供支持对于改善患者体验至关重要.
结论:
- 虚拟护理受到患者的好评,但其有效性取决于技术的可访问性.
- 医疗保健提供者和组织必须主动支持患者使用技术,以确保积极的虚拟护理体验.
- 未来的虚拟护理策略需要有意识地整合患者的偏好和经验,以保持高质量,以患者为中心的护理.
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