老年人使用语音助理的意图:可用性和情感需求
Mingzhou Liu1, Caixia Wang1,2, Jing Hu1
1School of Mechanical Engineering, Hefei University of Technology, Hefei, China.
Heliyon
|November 29, 2023
概括
伴侣式语音助理 (VA) 对老年人至关重要,大大提高了他们的采用和幸福感. 令人惊的是,感知到的易用性对他们使用VA的意图没有影响.
科学领域:
- 老年学是一门学科.
- 人与计算机的交互
- 辅助技术 辅助技术 辅助技术
背景情况:
- 人口老龄化带来了全球性挑战,需要提高老年人的福祉.
- 语音助理 (VA) 通过无手交互提供了一个有希望的解决方案,但对其情感影响的研究是有限的.
- 现有的技术接受模式需要扩展,以涵盖老年人的独特需求.
研究的目的:
- 提出和验证一个全面的研究模型,用于老年人接受VA.
- 调查可用性 (方便性,安全性/隐私,互联网自我效能) 和情感需求 (人性化互动,享受,陪伴) 对VA采用的影响.
- 为设计以用户为中心的VA提供见解,以提高老年人的生活质量.
主要方法:
- 开发了一个扩展技术接受模型 (TAM),结合了可用性和情感因素.
- 结构方程建模 (SEM) 用于经验验证.
- 从425名使用VA的老年人中收集了数据.
主要成果:
- 伴侣关系成为影响老年人使用VA的最重要因素.
- 感知到的便利性,安全性/隐私性,互联网自我效能,人性化互动和感知到的乐趣也对采用产生了积极的影响.
- 感知到的易用性与行为意图之间没有显著的关系,这与预期相反.
结论:
- 语音助理可以有效地满足老年人的情感需求,伴侣是最重要的.
- 这项研究强调了情感因素的重要性,而不是仅仅是技术接受的可用性,这对这一群体来说是非常重要的.
- 结果为开发增强老年人福祉和鼓励以用户为中心的辅助技术设计的VA提供了实际指导.
相关概念视频
01:30Cognitive Development During Adulthood
119
Cognitive development continues throughout adulthood, undergoing significant shifts across early, middle, and late stages. Individual transition occurs from adolescent idealism to pragmatic and adaptable thinking in early adulthood. During this period, individuals learn to integrate personal beliefs with the recognition that other perspectives are equally valid. Exposure to the complexities of modern society, diverse experiences, and higher education contribute to this adaptive thought process,...
119
01:15Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
4.9K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
4.9K
01:27Erikson's Theory on Socioemotional Development during Adulthood
99
Erik Erikson's theory of psychosocial development outlines a series of stages through which individuals progress across the lifespan. Each stage involves a psychosocial conflict that significantly influences personal growth and well-being. Three key stages — intimacy versus isolation, generativity versus stagnation, and integrity versus despair — highlight the developmental challenges faced in adulthood.
Intimacy Versus Isolation in Early Adulthood
Individuals in early...
Intimacy Versus Isolation in Early Adulthood
Individuals in early...
99
01:26Aging
56
Aging is a complex biological phenomenon influenced by various processes that affect cellular and systemic functions. Several prominent theories attempt to explain its mechanisms, highlighting cellular limitations, oxidative damage, and hormonal changes as central factors in aging.
Cellular Clock Theory
The cellular clock theory posits that the human lifespan is closely tied to the finite capacity of cells to divide, a phenomenon governed by telomeres, which are protective caps at the ends of...
Cellular Clock Theory
The cellular clock theory posits that the human lifespan is closely tied to the finite capacity of cells to divide, a phenomenon governed by telomeres, which are protective caps at the ends of...
56
02:34Empathy
9.6K
Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor.
9.6K
02:16Stereotype Content Model
14.7K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.7K