这只是一种与语言有关的误解吗?
1Sobey School of Business, Saint Mary's University, 903 Robie Street, Halifax, Nova Scotia B3H 3C3, Canada.
Acta psychologica
|November 30, 2023
概括
与语言相关的误解可能会导致危险工作场所的错误. 员工和组织都必须确保安全的清晰,冗余的沟通,特别是在不同的环境中.
科学领域:
- 职业安全与健康问题 职业安全与健康问题
- 沟通研究 沟通研究
- 组织行为 组织行为
背景情况:
- 工作场所安全至关重要,尤其是在危险环境中.
- 有效的沟通对于预防事故和确保工人福祉至关重要.
- 工作场所日益增长的文化和语言多样性带来了独特的沟通挑战.
研究的目的:
- 探索观察到的效应与与语言有关的误解之间的联系.
- 强调与语言相关的误解在工作场所安全方面的重要性.
- 强调员工和组织在解决沟通错误方面的共同责任.
主要方法:
- 对现有研究的评论 (奥贝纳乌尔和卡尔舍尔,2023年).
- 定义和探索与语言相关的误解.
- 在危险的工作环境中分析沟通策略.
主要成果:
- 与语言相关的误解是工作场所安全事故的一个关键因素.
- 通信中的冗余性对于克服信息障碍至关重要.
- 为了清晰度,在各种媒体道中传递一致的信息是必不可少的.
结论:
- 有效的沟通实践对于工作场所的安全至关重要.
- 解决与语言有关的误解需要一种共同责任的方法.
- 必须实施战略来管理文化和语言多样化的工作场所的沟通.
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