推特用户对远程医疗有什么看法? 经验,感知和期望的混合方法分析
Hannah Sazon1, Soraia de Camargo Catapan2,3, Afshin Rahimi
1School of Public Health, The University of Queensland, Brisbane, Queensland, Australia.
概括
推特用户预计远程医疗服务比面对面的访问更容易获得,更实惠,更高效. 他们重视虚拟预约的便利性,同时承认远程医疗的适应挑战.
科学领域:
- 数字健康数字健康
- 医疗保健服务研究 医疗服务研究
- 社交媒体分析 社交媒体分析
背景情况:
- 远程医疗的使用量大幅增加,公众的情绪总体上是积极的.
- 像Twitter这样的社交媒体平台为用户提供了对医疗保健体验的无需提示的见解.
- 了解用户的观点对于优化远程医疗服务至关重要.
研究的目的:
- 在五年时间内探索Twitter用户对远程医疗的体验,感知和期望.
- 利用社交媒体数据分析公众对远程医疗服务的看法.
- 确定与远程医疗有关的用户生成内容的关键主题和趋势.
主要方法:
- 一种混合方法的方法,结合了推特的定量 (机器学习) 和定性 (专题) 分析.
- 利用了2017年9月至2022年9月与远程医疗相关的237,671条英语tweet的数据集.
- 机器学习模型识别了相关的推特,然后对子集进行手动分析以深入理解.
主要成果:
- 分析了6469条高度相关的推文,发现用户对远程医疗咨询的期望与面对面的访问相比较高.
- 关键的预期包括更短的等待时间,更多的预约可用性和更低的远程医疗成本.
- 用户还讨论了在COVID-19医疗保健变化的背景下对远程医疗的看法,重点关注全科医生.
结论:
- 推特用户预计远程医疗在可用性,负担能力和效率方面优于面对面的咨询.
- 用户认识到避免出差预约的方便性.
- 适应远程医疗给一些用户带来了挑战.
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