辅助技术服务:来自法罗群岛的用户体验,一个小规模的社会
Turið Barbara Jacobsen1, Ása Róin1
1Faculty of Health Sciences, University of the Faroe Islands, Tórshavn, Faroe Islands.
Disability and rehabilitation. Assistive technology
|December 1, 2023
概括
用户对法罗群岛的辅助技术 (AT) 服务的满意度不尽相同. 像指导和后续等关键领域需要改进,以更好地提供AT服务.
科学领域:
- 康复技术 康复技术 康复技术
- 医疗保健服务研究 医疗服务研究
- 辅助技术评估 辅助技术评估
背景情况:
- 法罗群岛有一个中心化的辅助技术 (AT) 中心,负责AT的分配和融资.
- 从用户的角度评估AT服务对于服务改进至关重要.
- 关于康复技术的横向欧洲活动 (HEART) 研究为此类评估提供了一个框架.
研究的目的:
- 对法罗岛的AT服务进行初步以用户为中心的评估.
- 评估用户对AT服务交付流程 (AT-SDP) 的满意度.
- 根据用户反和HEART建议,确定需要改进的AT服务提供领域.
主要方法:
- 对101名AT使用者 (8-95岁) 进行了研究特定的问卷调查.
- 用户满意度是使用KWAZO和QUEST等级来衡量的.
- 分析了AT服务交付流程,包括应用和实施.
- 统计分析发现了不满和AT-SDP元素之间的关联.
主要成果:
- 总体而言,用户的满意度是中等的,在指导,专业服务和跟进方面存在明显的不满.
- 在应用和实施方面,AT中心的直接参与是有限的 (分别为9.6%和12%).
- 有很大比例的用户没有任何专业联系 (28.7%的申请,37.6%的实施).
结论:
- 法罗群岛的AT服务在几个质量参数中表现出较低的满意度.
- 在AT服务交付过程中,它似乎是分散的,并没有完全符合HEART的建议.
- 可以看出,AT中心的作用主要集中在AT交付上,而不是全面的服务支持.
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