业务流程外包 (BPO) 员工的审计缺陷:需要采取预防性行动
Himanshu Verma1, Neha Chhabra1, Roshani Mishra1
1Department of Otolaryngology and Head and Neck Surgery, Post Graduate Institute of Medical Education and Research, Chandigarh, India.
Indian journal of occupational and environmental medicine
|December 4, 2023
概括
全职呼叫中心工作者面临由于持续暴露于噪音的感觉神经听力损失的风险. 建议业务流程外包 (BPO) 员工定期进行听力学查,以检测和管理听力损伤.
科学领域:
- 职业健康 职业健康 职业健康
- 听力学 听力学是指听力学.
- 环境噪音的影响
背景情况:
- 呼叫中心的工作涉及长时间暴露在高噪音水平.
- 职业噪音暴露是听力损失的已知风险因素.
研究的目的:
- 为了调查全职呼叫中心员工的听觉缺陷.
- 评估持续暴露于噪音对业务流程外包 (BPO) 工作人员听力的影响.
主要方法:
- 一个完整的听力学测试电池被管理.
- 60名参与者被分为一个实验组 (BPO员工) 和一个控制组.
- 分析了暂时引起的耳声发射 (TEOAEs) 和高频听力测量 (PTA1,PTA2).
主要成果:
- 在BPO员工和对照组之间观察到TEOAEs和高频音频测试的显著差异.
- 结果表明,由于职业噪音暴露,BPO员工的感觉神经听力损失风险增加.
结论:
- 在呼叫中心中持续暴露于噪音,对发展感官神经听力损失构成重大风险.
- 定期听力学,心理和健康检查对于BPO员工来说至关重要,以减轻与噪音暴露相关的风险.
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