发现患者的"重要之处":一个质量改进项目
Anissa Nahabedian1, Lynn Marie Bullock2, Suzanna Fitzpatrick2
1University of Maryland School of Pharmacy, Baltimore City, United States.
概括
员工培训显著改善了患者"了解我"板上的"什么重要"完成,增强了对年龄友好的健康系统中老年人的护理.
科学领域:
- 老年医学 老年医学
- 提高质量 提高科学 提高质量
- 医疗保健管理的管理
背景情况:
- 年龄友好型卫生系统旨在通过基于证据的框架优化对老年人的护理.
- 以患者为中心的护理强调了解个人的偏好和价值观.
- 对患者来说"重要的是什么"对于个性化的医疗保健服务至关重要.
研究的目的:
- 提高一个年龄友好型卫生系统中的"了解我"板上的"重要"部分的完成率.
- 改善医疗保健团队对患者确定优先事项的可访问性.
主要方法:
- 一项质量改进倡议侧重于员工教育",重要的是什么"的重要性.
- 个人面对面的培训课程和15周的每周再教育.
- 系统地每周收集"了解我"板块完成率.
主要成果:
- 该项目涉及两个单位的60名护士,分别是SACU和SIMC.
- 在SACU的"什么重要"完成率从27%上升到59%.
- 在SIMC上",重要的事情"的完成率从16%增加到32%.
结论:
- "了解我"板是记录和传达患者优先事项的重要工具.
- 有针对性的员工教育有效地提高了"重要"信息的完整性和可访问性.
- "重要的事情"的改进文档有助于为老年人提供更好的信息,以患者为中心的护理.
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