患者推整形外科诊所的倾向是由外表意识塑造的
Nurliati S Handini1, Ferdi Antonio1
1Department of Hospital Administration, Faculty of Economics and Business, Universitas Pelita Harapan, South Jakarta, Indonesia.
Health SA = SA Gesondheid
|December 7, 2023
概括
患者在整形外科手术中的经验显著影响临床建议,手术后外观满意度作为关键调解者. 优化患者对外观的满意度对于改善诊所声誉和患者忠诚度至关重要.
科学领域:
- 整形外科 整形外科 整形外科
- 患者体验研究 研究研究
- 医疗保健质量管理 医疗保健质量管理
背景情况:
- 整形外科的患者体验需要从以患者为中心的角度进行增强.
- 在整形外科手术中,患者体验与结果质量之间的联系还未得到充分研究.
- 手术后患者对外观的意识是临床推可能性的潜在预测因素.
研究的目的:
- 分析推到整形外科诊所的可能性.
- 将术后患者的外观意识作为分析中的调解者纳入分析中.
- 了解患者体验,外观满意度和临床建议之间的关系.
主要方法:
- 量化研究涉及97名从印度尼西亚雅加达的两个整形外科诊所故意选择的术后患者.
- 通过使用横截面设计的自我报告调查收集的数据.
- 部分最小平方结构方程建模 (PLS-SEM) 用于数据分析.
主要成果:
- 患者体验的五个要素与推可能性积极相关,通过术后患者外观意识 (PCA) 进行调解.
- PCA对推可能性产生了显著大的影响 (β:0.403;p = 0.004).
- 整形外科医生的医疗保健,员工服务和可访问性被确定为影响患者决策的关键因素.
结论:
- 患者体验因素积极影响推可能性,PCA充当关键的调解者.
- 术后患者对外观的意识是整形手术护理的重要质量结果.
- 整形外科诊所应该优先考虑优化因素,以提高患者对外观的意识.
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