提高主管对应困难医疗保健员工的信心
Joint Commission journal on quality and patient safety
|December 9, 2023
概括
监督员培训视频可以提高员工对应心理健康危机的信心. 这种干预有助于领导者更好地支持陷入困境的医疗保健专业人员,从而有可能改善整体福祉.
科学领域:
- 医疗保健管理的管理
- 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
背景情况:
- 职业焦虑和倦怠在医疗保健工作者中很普遍.
- 监管者往往缺乏足够的工具和指导来支持困难的员工.
- 一个医疗保健系统发现需要改善监督员在心理健康支持方面的培训.
研究的目的:
- 评估监事培训视频对对应急员工的信心的影响.
- 确定导致监督者对心理健康支持信心较低的因素.
- 通过加强监督员培训,改善医疗保健员工的心理健康.
主要方法:
- 使用了DMAIC (定义,测量,分析,改进,控制) 的方法.
- 进行了利益相关者采访,并对监督人员进行了干预前和后的电子邮件调查.
- 开发和传播一个长达6分钟的按需培训视频,讲述如何应对员工心理健康危机.
主要成果:
- 报告"完全不自信"的监管机构比例显著下降,从7.1%降至0.8%.
- 对应困难员工的信心水平在培训后显著增加 (p=0.03).
- 没有看过视频的监督员 (没有参与调查前) 报告说"完全不自信".
结论:
- 按需的监督员培训视频有效提高了对支持陷入困境的员工的信心.
- 提高主管信心可能间接地有助于改善员工心理健康结果.
- 简单,易于使用的培训干预措施可以积极影响工作场所的心理健康支持.
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