来自少数民族背景的人群患者体验的差异:对HCAHPS结果的比较分析
Corey Adams1, Anthony Schembri2, Ashfaq Chauhan1
1Centre for Health Systems and Safety Research, Australian Institute of Health Innovation (AIHI), Macquarie University, Sydney, Australia.
Journal of patient experience
|December 11, 2023
概括
有限英语水平 (LEP) 的患者报告说,与医生沟通更好,夜晚更安静,但护理尊重较低. 这些发现凸显了少数民族患者医疗保健体验的差异.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
- 健康差异 在健康上的差异
背景情况:
- 少数民族患者经常面临医疗保健质量和结果差异.
- 了解患者报告的经历对于解决这些不平等问题至关重要.
研究的目的:
- 为了比较患者报告的有限英语水平 (LEP) 个体与澳大利亚一般患者群体的经验.
- 确定在医疗保健经验中存在差异的特定领域.
主要方法:
- 在三个大都会公共医院中使用了医院医疗保健提供者和系统 (HCAHPS) 的医院消费者评估调查.
- 分析了2,291名患者 (2017-2022) 的数据,其中490人根据家庭使用的主要语言被确定为LEP.
- 使用独立的t测试来比较LEP和一般患者队列之间的体验评级.
主要成果:
- LEP患者报告说,医生仔细倾听,医生解释清楚,夜间安静的评分显著更高.
- 在LEP患者报告的护理尊重和响应调用钟的评分较低.
- 总体来说,LEP患者的患者体验更为积极,尽管在统计学上并不显著.
结论:
- 调查结果显示,较差的健康结果与少数民族患者报告的体验之间存在潜在的脱节.
- 需要进一步的研究,以了解影响对护理的看法,并导致LEP和少数民族患者健康结果差异的因素.
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