帮助可能会伤害:提供社会支持的意外负面后果
Cheryl E Gray1, Paul E Spector1, Kayla N Lacey1
1Department of Psychology, University of South Florida, Tampa.
Work and stress
|December 11, 2023
概括
无助的工作场所社会支持 (UWSS) 可以对员工产生负面影响,造成压力和紧张. 识别和解决UWSS对于改善员工福祉和工作满意度至关重要.
科学领域:
- 职业健康心理学 职业健康心理学
- 组织行为 组织行为
- 工作场所压力研究研究
背景情况:
- 在工作场所,社会支持通常被视为有益的.
- 然而,某些被称为无助工作场所社会支持 (UWSS) 的社会互动,可以起到重要的工作压力因素的作用.
研究的目的:
- 识别和分类UWSS的类型.
- 调查UWSS与各种员工压力结果之间的关系.
主要方法:
- 研究1:对116名员工的质量关键事件技术,以确定UWSS类别.
- 研究2:用两个样本 (176名多样化的员工,496名注册护士) 量化完善UWSS分类法及其对员工成果影响的评估.
主要成果:
- 确定了11个不同的UWSS类别.
- UWSS与与工作相关的负面影响,倦怠,组织丧和身体症状的增加显著相关.
- UWSS还与基于能力的自尊心和同事满意度的下降有关.
结论:
- 无助的工作场所社会支持是一个可证明的工作压力因素,对员工产生负面影响.
- 对UWSS进行进一步的研究是有必要的,以制定有效的干预策略.
- 了解社会支持的细微差别对于促进更健康的工作环境至关重要.
相关概念视频
Stress Prevention and Stress Management Techniques V
32
A social support system is a structured network of personal relationships that provides assistance to individuals facing various challenges, offering a buffer against psychological and physical stressors. This network may consist of family members, friends, neighbors, colleagues, or other community members who provide resources and companionship. Social support can take many forms, including advice, emotional comfort, practical help, and companionship. Research indicates that these networks can...
32
Self-Help Support Groups
32
Self-help support groups are voluntary, community-based organizations that provide a platform for individuals with shared concerns to exchange support, insights, and practical strategies for coping with life challenges. Typically led by group members or paraprofessionals, these groups form a cornerstone of mental health care, especially in reaching populations that are underserved by traditional healthcare systems.
Accessibility and Cost-Effectiveness
One of the primary strengths of self-help...
Accessibility and Cost-Effectiveness
One of the primary strengths of self-help...
32
Stress and Mental Health
159
Chronic stress profoundly affects mental health, significantly influencing mood, behavior, and overall quality of life. Research closely links chronic stress with mental health conditions such as depression, anxiety, and substance use disorders. Ongoing exposure to stress can lead to physiological and psychological changes, initiating a cycle of emotional distress and maladaptive coping mechanisms.
Individuals with depression often experience challenges in both their personal and professional...
Individuals with depression often experience challenges in both their personal and professional...
159
Fundamental Attribution Error
12.9K
According to some social psychologists, people tend to overemphasize internal factors as explanations—or attributions—for the behavior of other people. They tend to assume that the behavior of another person is a trait of that person, and to underestimate the power of the situation on the behavior of others. They tend to fail to recognize when the behavior of another is due to situational variables, and thus to the person’s state. This erroneous assumption is...
12.9K
Stereotype Threat and Self-fulfilling Prophecies
37.6K
When we hold a stereotype about a person, we have expectations that he or she will fulfill that stereotype. A self-fulfilling prophecy is an expectation held by a person that alters his or her behavior in a way that tends to make it true. When we hold stereotypes about a person, we tend to treat the person according to our expectations. This treatment can influence the person to act according to our stereotypic expectations, thus confirming our stereotypic beliefs. Research by Rosenthal and...
37.6K
Social Facilitation
32.0K
Not all intergroup interactions lead to negative outcomes. Sometimes, being in a group situation can improve performance. Social facilitation occurs when an individual performs better when an audience is watching than when the individual performs the behavior alone. This typically occurs when people are performing a task for which they are skilled.
32.0K


