创伤信息的无家可归服务提供商中的创伤信息互动:员工和客户的观点
Amanda R Barry1, Erin Hoffman1, Elizabeth Martinez-Charleston1
1Department of Psychology, DePaul University, Chicago, Illinois, USA.
在无家可归服务组织 (HSO) 中开发创伤信息化护理 (TIC) 要求提供者建立信任和安全. 关键策略包括促进对参与者的理解,尊重和服务提供灵活性.
科学领域:
- 社会科学 社会科学 社会科学
- 心理学 心理学 心理学
- 公共卫生 公共卫生
背景情况:
- 无家可归服务组织 (HSO) 通常为具有复杂创伤历史的个人提供服务.
- 有效的创伤信息化护理 (TIC) 对于积极的参与者结果至关重要.
- 了解提供者和参与者对ICT的看法对于实施至关重要.
研究的目的:
- 在HSO中确定开发创伤信息互动策略的实用见解.
- 探索提供者和参与者对创伤信息化的护理的经验.
- 提高HSO内部服务提供效率.
主要方法:
- 质量研究涉及采访12个服务提供商和17名HSO参与者.
- 对面试数据进行主题分析,以确定创伤信息互动中的关键主题.
- 探索提供商的方法和参与者对ICT的看法.
主要成果:
- 提供者主题:作为一个响应板,促进安全,促进理解和尊重,建立信任,促进服务连接,确保灵活性.
- 参与者主题:提供者教育/经验,建立关系,信任和支持人际关系风格.
- 强调支持性,积极的互动,促进理解,尊重和信任.
结论:
- 在HSO中,创伤知情护理的实施依赖于提供者与参与者的支持性互动.
- 建立关系,建立信任和表现出灵活性是有效的信息通信技术的关键因素.
- 调查结果为改善HSO的ICT战略和服务提供提供提供了洞察力.
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