香港兽医遇到与客户有关的压力 - - 一项定性研究
Camille K Y Chan1, Paul W C Wong1
1Department of Social Work and Social Administration, The University of Hong Kong, Pokfulam, Hong Kong SAR, China.
Frontiers in veterinary science
|December 15, 2023
概括
客户的期望和沟通挑战是香港兽医的主要压力因素. 解决这些问题,以及独特的当地因素,对于改善兽医福祉和实践至关重要.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 职业健康 职业健康 职业健康
- 社会学 社会学 社会学
背景情况:
- 关于东亚兽医压力因素的研究有限.
- 香港独特的城市环境可能会带来特定的职业挑战.
- 与客户相关的因素和上下文因素显著影响兽医的压力水平.
研究的目的:
- 检查与客户相关的压力因素和导致香港兽医压力的背景因素.
- 了解动物健康爱好者 (AHE) 社区对兽医专业人员的影响.
- 确定香港兽医实践领域的独特挑战.
主要方法:
- 通过有目的的雪球采样,从香港的小型动物诊所招募了18名兽医.
- 进行了半结构化的深度采访.
- 以现象学方法为指导的反射性主题分析被用于数据分析.
主要成果:
- 动物健康爱好者 (AHE) 社区 (客户,物主人,动物爱好者) 是主要的压力因期望和沟通问题.
- 诸如易于切换诊所,网上负面评论以及该专业在多语言城市的短暂历史等因素加剧了压力.
- 最近的社会政治事件和疫情加剧了客户的挫折感,有时被投射到兽医专业人员身上.
结论:
- 兽医压力超出了患者健康的范围,包括AHE社区的期望,需要提高沟通技巧.
- 香港的特定背景和历史因素长期影响兽医实践.
- 解决这些多方面的压力因素需要跨学科的合作和政策层面的培训和实践的改进.
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