应用患者情绪分析来评估眼的护理
Victoria Vought1, Rita Vought1, Ava Herzog2
1Institute of Ophthalmology and Visual Science, Rutgers New Jersey Medical School, Newark, New Jersey.
Ophthalmology. Glaucoma
|December 16, 2023
概括
患者评论显示,除了临床结果之外的因素,如工作人员和等待时间,显著影响患者对眼专家的满意度. 这些非临床方面对于改善医疗保健服务至关重要.
科学领域:
- 眼科医生 眼科 眼科
- 医疗保健服务研究 医疗服务研究
- 自然语言处理自然语言处理.
背景情况:
- 在线医生评论越来越多地被患者用于医疗保健决策.
- 对患者评论的情感分析提供了对医疗保健经验的洞察力.
- 了解患者的优先事项是改善医疗保健服务的关键.
研究的目的:
- 通过情绪分析和词汇频率,分析眼专家的患者评论.
- 确定患者在评估眼科医生时优先考虑的因素.
- 了解非临床因素对患者满意度的影响.
主要方法:
- 对203名青光眼专家的3531份在线评论进行了回顾性横截面分析.
- 使用了Valence Aware字典的情绪推理器 (VADER) 来进行情绪评分 (负面,中立,积极,复合).
- 进行了词汇频率分析,以确定评论中的常见主题,按医生人口统计学分层.
主要成果:
- 大眼专家平均获得4.26/5星,其中86%的评论是积极的 (VADER复合物 = 0.74).
- 女性医生和那些执业年数较少的医生获得了更高的评分.
- 评论中的常见主题包括手术,员工互动,等待时间和患者问题.
结论:
- 患者对玻璃眼专家的满意度受到非临床因素的影响,例如员工和任命流程.
- 医疗保健提供者应考虑这些非临床因素,以提高患者的整体体验.
- 这些发现可以指导眼科医生,并为寻求眼科护理的患者提供信息.
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