探索患者对牙科服务满意度的预测因素:一项二次分析研究
Mohammed S Aldossary1, Eman H Ismail2, Mashael M Almutawaa3
1General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia.
Patient preference and adherence
|December 18, 2023
概括
患者对牙科服务的满意度受到牙医的重大影响. 改善牙医与患者的互动可以提高整体牙科护理质量和专业中心的患者体验.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 牙科公共卫生 牙科公共卫生
- 患者体验 患者体验
背景情况:
- 提高牙科护理质量,患者满意度至关重要.
- 识别影响满意度的因素有助于提高牙科诊所的绩效.
- 了解患者的观点是专业牙科护理机构的关键.
研究的目的:
- 评估影响患者对牙科服务满意度的变量.
- 在沙特阿拉伯的卫生部专业牙科中心评估患者满意度.
- 确定牙科护理中患者满意度的关键驱动因素.
主要方法:
- 利用来自国家患者体验计划 (Press Ganey®调查) 的二次数据.
- 分析了2022年上半年完成的964项调查.
- 采用皮尔森相关系数 (r) 和多重线性回归模型来评估对整体满意度的领域影响.
主要成果:
- 总体患者满意率为73.4%.
- 所有评估的领域 (访问,访问流动,牙医) 都显示出与整体满意度的高度显著相关性 (P < 0.001).
- 牙医领域与患者满意度的相关性最强.
结论:
- 牙医是患者满意度的最重要的预测因素.
- 专注于牙医与患者的互动可以提高整体患者满意度.
- 研究结果强调了牙科专业人员在患者体验中的关键作用.
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