会话代理人的角色和沟通风格对用户体验的影响
Remi Poivet1,2, Mélanie Lopez Malet1, Catherine Pelachaud2
1Ubisoft Paris Studio, Paris, France.
Frontiers in psychology
|December 18, 2023
概括
在游戏中,对话代理人的角色会影响玩家对智力的看法,而他们的沟通风格会影响玩家的行为和选择. 了解这些因素可以提高用户在交互式叙事中的体验.
科学领域:
- 人与计算机的交互
- 人工智能的人工智能
- 游戏研究 游戏研究
背景情况:
- 游戏中的对话代理 (CAs) 通过叙事角色和沟通方式影响用户体验.
- 用户对CA智能和可信度的看法影响了叙事评估.
- 对于CA角色和沟通方式对用户体验的具体影响尚未完全理解.
研究的目的:
- 调查对话代理人的角色 (目击者/嫌疑人) 和沟通风格 (攻击性/合作性) 如何影响犯罪解决游戏中的用户体验.
- 分析对用户判断的影响,感知CA智能,可信度和对话偏好.
主要方法:
- 一个解决犯罪的文本游戏是用四个不同的CA开发的.
- 通过"奥兹魔法师"模拟的CA被分配角色 (目击者/嫌疑人) 和沟通风格 (侵略性/合作性).
- 用户的互动,判断,知觉的智力,可信度和对话行为被测量.
主要成果:
- CA的角色显著影响了用户的知觉智力和可信度.
- CA的沟通方式主要影响了用户的对话行为和选择.
- 沟通风格也决定了罪犯的识别和对话偏好.
结论:
- CA角色是感知智能和可信度的关键驱动因素.
- 在游戏中,CA沟通风格对于塑造用户互动和决策至关重要.
- 有效地整合角色和风格可以优化用户与对话代理的互动.
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