营销夸张的语言和消费者的看法 - 格拉斯哥的案例
Sean MacNiven1,2, J John Lennon2, Julie Roberts2
1SAP SE, Walldorf, Germany.
PloS one
|December 20, 2023
概括
这项研究表明,定时词汇关联任务为目的地营销人员提供了一种实用的方法,以了解居民对格拉斯哥等城市的看法. 这些发现突出了主要的城市和居民个性特征,为更有效的品牌战略提供了信息.
科学领域:
- 旅游市场营销 旅游市场营销
- 消费者行为 消费者行为
- 心理语言学 心理语言学
背景情况:
- 目的地营销人员在准确地向潜在游客传达城市形象方面面临着挑战.
- 现有的目的地感知研究往往忽视了居民提供的宝贵见解.
- 了解居民的看法对于真实和有效的目的地品牌至关重要.
研究的目的:
- 探索定时词汇关联任务的实用性,以发现格拉斯哥的详细感知.
- 调查参与者与格拉斯哥的关系如何影响他们的词汇关联.
- 通过捕捉居民的见解来为目的地和品牌营销策略提供信息.
主要方法:
- 对1219名英国参与者进行了一个定时的词汇关联任务.
- 使用Aaker的品牌个性尺度,分析生成的术语 (城市:5,993;人数:5,034).
- 应用双处理理论和语言和定位模拟 (LASS) 理论进行解释.
主要成果:
- 格拉斯哥经常被描述为"寒冷"和"忙碌",而其人民被认为是"友好"和"有趣".
- 词汇关联因参与者与格拉斯哥的关系而有显著的变化.
- 证据支持双处理理论,表明生活经验影响后来的关联.
结论:
- 定时词汇关联任务为目的地感知研究提供了一个可扩展,可复制和有洞察力的方法.
- 这项研究验证了使用Aaker的维度和LASS理论来分析目的地个性.
- 这些发现挑战了传统的营销方法,倡导了以居民为中心的目的地品牌营销方法.
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