评估学术图书馆的服务质量
Kwaku Anhwere Barfi1, Seth Kobina Parbie1, Christopher Kwame Filson2
1Department of Information Technology & Research Support, University of Cape Coast, Cape Coast, Ghana.
Heliyon
|December 21, 2023
概括
学术图书馆的用户.
科学领域:
- 图书馆和信息科学 图书馆和信息科学
- 高等教育研究 高等教育研究
背景情况:
- 学术图书馆对于支持大学教育和研究至关重要.
- 用户的高期望需要对图书馆服务进行持续评估.
研究的目的:
- 通过使用LibQUAL模型调查学术图书馆的服务质量.
- 识别用户期望和感知图书馆服务质量 (LSQ) 之间的差异.
主要方法:
- 一项使用LibQUAL模型的定量研究.
- 简单的随机抽样1000名参与者 (教师,研究生和本科生) 在五所大学学院.
- 在图书馆内直接向受访者管理问卷.
主要成果:
- 用户知道并利用图书馆服务.
- 图书馆服务质量 (LSQ) 不符合用户的预期,这表明存在重大不匹配.
- 根据用户的性别观察到LSQ的统计学上显著差异.
结论:
- 从用户的角度来看,对图书馆服务的定期评估至关重要.
- LibQUAL模型为改善服务质量和战略规划提供了有价值的见解.
- 解决用户的期望和信息需求是提高图书馆满意度和大学形象的关键.
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