不诚实的医生评论:挑战医生在线评论和上诉程序
Ria Malhotra1, Anika Reddy2, Rohan Jotwani2
1Department of Physical Medicine and Rehabilitation, Montefiore Medical School, New York, NY, USA.
Journal of medical systems
|December 21, 2023
概括
在网上挑战不诚实的医生评论是很困难的,因为不同的平台政策和缺乏严格的患者验证. 医生必须主动管理其在线声誉,以减轻负面影响.
科学领域:
- 医疗实践管理 医疗实践管理
- 在线声誉管理在线声誉管理
- 患者评价平台 患者评价平台
背景情况:
- 医生评论显著影响患者寻求护理的行为.
- 不诚实的评价对医生实践构成重大威胁.
- 目前挑战在线评论的流程不清楚和不一致.
研究的目的:
- 调查挑战不诚实的负面在线医生评论的可行性.
- 分析主要医生审查平台的审查和上诉流程.
- 确定患者验证的标准和医生响应机制.
主要方法:
- 截至2021年8月,对六个知名医生评价网站 (Healthgrades,Vitals,RateMDs,Zocdoc,Yelp,Google Business) 的观察性研究.
- 系统测试每个平台的审查发布和上诉功能.
- 关于审查验证,医生响应和删除标准的平台政策分析.
主要成果:
- 任何个人都可以发布评论,但验证要求有限,增加了不准确的可能性.
- 由于严格的平台政策,挑战和删除负面在线评论是很困难的.
- 医生对虚假或谤性评论的诉求有限.
结论:
- 医生在删除不准确或不诚实的在线评论方面面临重大挑战.
- 积极管理在线存在和理解平台政策对医生至关重要.
- 减轻负面评价负面影响的策略对于实践的可持续性至关重要.
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