乌干达坎帕拉市卡韦姆佩区的卫生数字解决方案的用户需求和设计特点:以用户为中心的设计方法
Comfort Hajra Mukasa1, Maureen Nankanja1, Mtwalib Walude1
1Amref Health Africa, Kampala, Uganda.
Frontiers in public health
|December 22, 2023
概括
使用以用户为中心的方法开发了一个新的数字解决方案SaniDigS,以改善乌干达的卫生服务. 这个平台解决了社区,提供者和决策者对更好的卫生设施规划和获取的需求.
科学领域:
- 公共卫生 公共卫生
- 信息技术 信息技术 信息技术
- 城市规划 城市规划
背景情况:
- 在撒哈拉以南非洲,特别是乌干达,对改善的卫生设施的获取仍然有限.
- 缺乏集中式数字平台阻碍了有效的卫生服务规划和利益相关者之间的数据交换.
研究的目的:
- 开发和试验一站式数字化卫生解决方案 (SaniDigS),采用以用户为中心的设计方法,在乌干达坎帕拉市卡韦姆佩区.
- 为满足社区成员,服务提供商和卫生服务政策制定者的各种需求.
主要方法:
- 一种以用户为中心的设计 (UCD) 方法,涉及社区采访 (1,844个家庭主管),利益相关者会议和共同设计研讨会.
- 通过SaniDigS平台仪表板进行定性数据的专题分析和定量数据的可视化.
主要成果:
- 社区用户需要一种机密,低成本,用户友好的离线解决方案.
- 服务提供商需要一个平台来推销卫生产品.
- 政策制定者和规划者需要实时数据来分析趋势和做出明智的决策.
结论:
- 共同设计的SaniDigS功能包括冠军应用程序,平台仪表板,移动应用程序和呼叫中心.
- 该社区表示需要补贴的卫生产品.
- 建议进行进一步的研究,以评估SaniDigS对卫生设施规划,协调和接入的影响.
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