患者与全科医生之间的远程通信:患者是否选择最有效的通信路线?
Ido Morag1, Efrat Kedmi-Shahar2, Dana Arad3
1School of Industrial Engineering and Management, Shenkar College of Engineering and Design, Ramat-Gan 5252626, Israel.
International journal of environmental research and public health
|December 22, 2023
概括
患者经常选择不那么有效的远程通信方法,与对医疗保健质量的假设相反. 远程服务可能会阻碍患者和医生之间的清晰沟通,影响护理.
科学领域:
- 医疗保健管理的管理
- 远程医疗远程医疗
- 患者与医生的沟通 患者与医生的沟通
背景情况:
- 全球远程患者与从业者沟通的增加,由COVID-19大流行加速.
- 需要评估远程医疗对整体服务质量的影响.
- 对不同远程通信方式的评估对于质量保证至关重要.
研究的目的:
- 通过比较以色列四种患者与医生的通信方式来评估远程医疗保健的质量.
- 分析患者的看法和专家对远程医疗保健质量的评估.
- 调查不同远程通信模式的使用范围和感知质量之间的关系.
主要方法:
- 由医疗保健质量专家进行基于标准的分析.
- 主观患者感知问卷评估医疗保健质量和模式使用.
- 对四种不同的远程患者与医生的通信方法进行比较分析.
主要成果:
- 远程通信模式的使用范围与其额定质量相反相关.
- 患者选择的远程通信模式与最大化服务质量不一致.
- 远程服务在患者传达临床问题和理解治疗计划方面提出了挑战.
结论:
- 患者选择远程通信以获得最佳质量的假设受到质疑.
- 远程医疗保健模式可能会对有效的临床信息交换造成障碍.
- 政策制定者应该解决这些发现,以加强远程通信服务,以提高医疗保健质量.
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