内容主持人 心理健康,二次创伤和福祉:一个跨部门研究
Ruth Spence1, Antonia Bifulco1, Paula Bradbury2
1Department of Psychology, Centre for Abuse and Trauma Studies, Middlesex University, London, United Kingdom.
Cyberpsychology, behavior and social networking
|December 28, 2023
概括
内容管理员 (CMs) 由于接触到有害的在线内容,面临着严重的心理痛苦和二次创伤. 支持性的工作环境,包括同行支持和角色验证,可以减轻这些负面的心理健康影响.
科学领域:
- 心理学 心理学 心理学
- 职业健康 职业健康 职业健康
- 数字福利 数字福利
背景情况:
- 内容管理员 (CM) 对于在线安全至关重要,分析和删除有害的用户生成内容.
- 涉及暴露于他人的痛苦的工作与增加的二次创伤性压力和心理健康问题有关.
- 关于CMs体验的基线心理症状的研究有限.
研究的目的:
- 调查心理困扰,二次创伤和CMs样本中的幸福感.
- 探索CM中工作特征和心理健康结果之间的关系.
- 识别潜在的减轻负面心理健康影响的保护因素.
主要方法:
- 一个在线调查被管理到CMs的样本.
- 收集的数据包括心理痛苦,二次创伤和幸福感的指标.
- 用回归分析来检查工作特征对心理健康的影响.
主要成果:
- 在暴露在令人痛苦的内容和心理痛苦和二次创伤之间的频率之间发现了剂量反应关系.
- 幸福感并没有受到暴露在令人痛苦的内容频率的显著影响.
- 支持性同事和对角色重要性的反被发现可以改善暴露的负面影响.
结论:
- CMs经历了显著的心理痛苦和二次创伤,其影响随着内容暴露的频率而升级.
- 工作场所支持系统,如同行支持和角色验证,对于减轻不良心理健康结果至关重要.
- 讨论了改善CM工作条件和支持结构的建议.
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