"命名和命名"产妇护理提供者:混合方法研究
Yvonne Kuipers1, Vanessa De Bock2, Natacha Van de Craen2
1Department of Health and Social Care, School of Midwifery, AP University of Applied Sciences, Noorderplaats 2, 2000 Antwerp, Belgium; School of Health and Social Care, Edinburgh Napier University, Sighthill Campus, EH11 4BN Edinburgh, United Kingdom.
Midwifery
|December 28, 2023
概括
社区助产士在佛兰德的产妇护理中获得了最高的患者满意度评分. 这项基准评估强调了他们的可用性,支持性和个性化护理,作为职业发展的关键优势.
科学领域:
- 孕产妇健康 孕产妇健康
- 改善医疗保健质量 改善医疗保健质量
- 患者体验研究 研究研究
背景情况:
- 积极的基准测试是提高产妇护理服务的公认策略.
- 了解患者的经验对于确定产妇护理的卓越领域和改进领域至关重要.
研究的目的:
- 根据女性的积极经验,回顾性地对佛兰德的产妇护理提供者进行比较.
- 确定社区助产士,医院助产士和产科医生的特定属性,这些属性有助于创造积极的护理体验.
主要方法:
- 进行了一项连续的,两阶段的混合方法研究.
- 在线调查问卷收集了孕妇和产后妇女的净促销者得分 (NPS).
- 对自由文本回复的内容分析确定了护理提供者的关键属性.
主要成果:
- 社区助产士获得了最高的NPS总分,因可用性,支持性和个性化护理而受到称赞.
- 医院助产士因其诚实,同情和无穷无尽而闻名.
- 产科医生被评价为冷静,一个没有胡说八道的方法,人性化,和安慰.
结论:
- 所有产妇护理提供者都受到患者的高度重视,社区助产士的排名最高.
- 每种护理提供者的不同属性为专业发展提供了宝贵的见解.
- 基于患者经验的基准测试可以塑造孕产妇护理专业人员的未来个人资料.
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