相关实验视频
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Vessel-sparing Excision and Primary Anastomosis
Published on: January 7, 2019
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墨西哥一家三级公立医院的外部泌尿器科咨询质量
R Cortés-Ramírez1, C B Ruíz-Velasco1, A González-Ojeda2
1Instituto Mexicano del Seguro Social, Hospital de Especialidades Centro Médico Nacional de Occidente, Servicio de Urología, Guadalajara, Jalisco, Mexico.
Actas urologicas espanolas
|December 30, 2023
概括
这项研究评估了墨西哥泌尿器科的患者满意度,使用NHS 2018年调查. 虽然许多患者理解了他们的咨询理由,但报告有显著的等待时间,只有33.2%的评价服务质量很好.
科学领域:
- 医疗保健质量评估 医疗保健质量评估
- 患者体验研究 研究研究
- 泌尿器科服务评估
背景情况:
- 患者满意度是医疗保健效率和质量的关键指标.
- 评估患者满意度对于改善医疗保健系统至关重要.
研究的目的:
- 评估三级医院的泌尿外科门诊部提供的护理质量.
- 确定泌尿器科服务中需要改进的患者护理领域.
主要方法:
- 使用了2018年国家卫生服务 (NHS) 护理质量调查问卷.
- 该调查包括11个部分和133个项目,对250名患者进行.
- 数据是从墨西哥一家公共,三级医院的泌尿外科门诊患者中收集的.
主要成果:
- 92%的患者知道他们咨询的原因.
- 64.8%的患者在后续预约时与同一医生见面.
- 值得注意的是,有29.6%的患者在医院等待时间超过2小时.
- 对52.8%的受访者来说,咨询时间平均为11-20分钟.
- 总体而言,33.2%的患者认为服务质量很好.
结论:
- 2018年NHS调查是评估墨西哥泌尿器科服务的护理质量的可行工具.
- 该研究表明,该部门内医疗保健指标的持续改进有潜力.
- 研究结果表明,需要解决患者等待时间的问题,并提高整体服务质量认知.
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