提高紧急和紧急护理的安全性和有效性
1Parchmore Medical Centre, Thornton Heath, UK.
Future healthcare journal
|January 1, 2024
概括
紧急和紧急护理 (UEC) 的延误会伤害患者和工作人员. 整个UEC途径的系统性变化对于安全,及时和可访问的患者护理至关重要,改善体验和结果.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 紧急医疗 紧急医疗
背景情况:
- 紧急和紧急护理 (UEC) 服务的延迟导致可预防的患者伤害.
- 在UEC中患者的不良体验增加了压力,焦虑,并阻碍了恢复.
- 工作人员的士气受到UEC当前服务压力的负面影响.
研究的目的:
- 在整个UEC途径中确定必要的变化,以确保安全,及时和可访问的护理.
- 在UEC中探索临床医生行为,文化和风险管理的修改.
- 为了改善患者体验,生产力,并通过运营过程的变化流动.
主要方法:
- 分析整个紧急和紧急护理途径,包括医院内外设置.
- 检查入院和非入院患者的途径.
- 专注于修改操作流程和临床医生的行为.
主要成果:
- 目前的UEC系统面临着影响患者安全和体验的重大挑战.
- 临床医生的行为,文化和风险管理的变化至关重要.
- 操作过程的修改可以提高生产力,流量和患者满意度.
结论:
- 要解决持续的UEC危机,需要从根本上改变方法.
- 整个UEC途径的系统性变化对于提供安全有效的护理至关重要.
- 改善患者旅程需要对UEC服务提供采取整体方法.
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