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相关概念视频

Social Exchange Theory02:06

Social Exchange Theory

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We have discussed why we form relationships, what attracts us to others, and different types of love. But what determines whether we are satisfied with and stay in a relationship? One theory that provides an explanation is social exchange theory. According to social exchange theory, we act as naïve economists in keeping a tally of the ratio of costs and benefits of forming and maintaining a relationship with others (Rusbult & Van Lange, 2003).
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Social Proof00:52

Social Proof

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Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
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Social Traps01:41

Social Traps

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Social traps are negative situations where people get caught in a direction or relationship that later proves to be unpleasant, with no easy way to back out of or avoid. The concept was orignally introduced by John Platt who applied psychology to Garrett Hardin's "Tragedy of the Commons", where in New England herd owners could let their cattle graze in the common ground. This situation seems like a good idea, but an individual could have an advantage. If they owned...
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Social Scripts02:10

Social Scripts

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People tend to know what behavior is expected of them in specific, familiar settings. A script is a person’s knowledge about the sequence of events expected in a specific setting (Schank & Abelson, 1977). Essentially, scripts are a particular kind of schema, one containing default values for the features within an event. In the restaurant example, the script's features include the props (e.g., tables, menu, food, and money), the roles to be played (e.g., customer and waiter),...
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The Sense of Self: Reflected Self-Appraisal and Social Comparison02:57

The Sense of Self: Reflected Self-Appraisal and Social Comparison

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According to Charles Cooley, we base our image on what we think other people see (Cooley 1902). We imagine how we must appear to others, then react to this speculation. We don certain clothes, prepare our hair in a particular manner, wear makeup, use cologne, and the like—all with the notion that our presentation of ourselves is going to affect how others perceive us. We expect a certain reaction, and, if lucky, we get the one we desire and feel good about it. But more than that, Cooley...
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Self-Schemas02:16

Self-Schemas

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In general, a schema is a mental construct consisting of a cluster or collection of related concepts (Bartlett, 1932). There are many different types of schemata, and they all have one thing in common: schemata are a method of organizing information that allows the brain to work more efficiently. When a schema is activated, the brain makes immediate assumptions about the person or object being observed.
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相关实验视频

Updated: Jul 6, 2025

The Collective Trust Game: An Online Group Adaptation of the Trust Game Based on the HoneyComb Paradigm
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Published on: October 20, 2022

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了解S商务的信任驱动因素

Mousa Al-Kfairy1, Ahmed Shuhaiber1, Ayman Wael Al-Khatib2

  • 1College of Technological Innovation, Zayed University, Abu Dhabi, United Arab Emirates.

Heliyon
|January 1, 2024
PubMed
概括

客户对社交商务 (s-commerce) 的信任至关重要. 这项研究发现,信任倾向,基于机构的信任和网络体验显著影响用户对Instagram购物的信任.

关键词:
现货购物即时购物 现货购物即时购物这就是S-Commerce.这就是SEM SEM.在信任信任信任信任信任信任信任信任驱动器的信任驱动器

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Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior
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Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior

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Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
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Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

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相关实验视频

Last Updated: Jul 6, 2025

The Collective Trust Game: An Online Group Adaptation of the Trust Game Based on the HoneyComb Paradigm
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Using a Virtual Store As a Research Tool to Investigate Consumer In-store Behavior
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科学领域:

  • 数字商务数字商务
  • 消费者心理学 消费者心理学
  • 信息系统信息系统信息系统

背景情况:

  • 信任是技术采用的关键因素,特别是在社交商务中.
  • 现有的文献缺乏对s商务平台内的客户信任结构的深入探索.
  • Instagram购物 (Instashopping) 为研究信任动态提供了一个独特的背景.

研究的目的:

  • 提出和测试一个多维模型的用户对社交商务的信任.
  • 分析基于机构的信任,信任倾向,个人创造力,页面质量感知和网络体验对Instashopping信任的影响.
  • 为促进对电子商务环境中信任动态的理论理解做出贡献.

主要方法:

  • 调查数据采集了阿联267名在Instagram上购物的大学生.
  • 用于数据分析的结构方程建模 (SEM).
  • 用于验证测量模型的确认因素分析 (CFA).

主要成果:

  • 对信任的倾向,基于机构的信任和一般的网络体验显著影响了用户的信任和信任信念.
  • 感知网站质量与信任信念没有显著的关联.
  • 用户信任是社交商务平台成功的关键决定因素.

结论:

  • 在线平台必须优先建立和维护客户信任,以获得持续的成功.
  • 理论贡献包括对社会商业中的信任动态进行全面分析.
  • 实际意义包括指导组织为数字市场制定有效的信任建设策略.