儿童养诊所的流程改进
Ann Dadich1, Premaratne Samaranayake1, Hilal Hurriyet1
1School of Business, Western Sydney University, Australia.
Heliyon
|January 1, 2024
概括
改善儿科养诊所的流程可以提高患者的准入. 通过技术简化患者选,报告和重新安排,可以减少延迟并改善养困难的儿童的护理.
科学领域:
- 医疗服务管理 医疗服务管理
- 过程改进 过程改进
- 儿科医疗保健 儿科医疗保健
背景情况:
- 儿科养诊所管理复杂的病例,需要高效的操作.
- 及时获得专业护理对于营养困难的儿童至关重要.
- 现有的临床流程可能会出现瓶,影响患者流动和资源利用.
研究的目的:
- 识别儿童养诊所过程改进的机会.
- 提高患者及时获得医疗保健服务的机会.
- 为有效和高效的诊所运营优化资源利用.
主要方法:
- 分析了七年的非识别养诊所数据,以了解患者预约模式.
- 利用临床医生研讨会和游泳道方法进行过程映射.
- 根源原因分析的应用,以确定瓶和需要改进的领域.
主要成果:
- 确定了三个相互联系较差的子过程:患者分组/调度,诊所报告和取消/重新调度.
- 发现不足的资源,缺乏标准化和有限的协调有助于过程效率低下.
- 由于过程碎片化,观察到延迟患者预约和不一致的报告完成.
结论:
- 业务流程管理原则可以有效地应用于儿童养诊所.
- 实施数字工具,患者门户,远程医疗和自动化系统可以显著提高诊所的效率.
- 优化临床流程至关重要,以确保营养困难的儿童得到及时和适当的护理.
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