在工作中获得帮助可以减轻绩效压力的负面后果:对疲劳和公民行为产生影响
Andrea L Hetrick1, Ryan P Jacobson1
1Anderson School of Management, University of New Mexico, Albuquerque, NM, USA.
The Journal of social psychology
|January 3, 2024
概括
绩效压力增加了员工的疲劳,减少了人际公民行为. 收到同事的帮助可以缓冲这种负面影响,保护工作场所的合作.
科学领域:
- 组织心理学 组织心理学
- 职业健康心理学 职业健康心理学
- 社会心理学 社会心理学
背景情况:
- 工作需求-资源理论和资源保护理论为理解工作场所压力提供了框架.
- 绩效压力是一个很大的需求,可以耗尽员工的资源.
- 人际公民行为对于有效的团队合作和组织运作至关重要.
研究的目的:
- 调查疲劳在表现压力和人际公民行为之间的关系中扮演的调解角色.
- 为了检查接受帮助对性能压力-耗尽联系的缓和效果.
- 了解社会支持如何减轻工作场所压力的负面影响.
主要方法:
- 在各个行业的268名员工中,采用了关键事件设计.
- 使用统计分析,包括调节调解来测试拟议的关系.
- 数据收集的重点是员工对绩效压力的经验及其随后的行为.
主要成果:
- 绩效压力与员工疲劳有积极的关联.
- 员工疲劳显著减少了人际公民行为.
- 绩效压力对疲劳的负面影响因获得同事的帮助而减弱.
结论:
- 员工疲劳在绩效压力和减少人际公民行为之间起到调解作用.
- 收到同事的帮助是减轻绩效压力的有害影响的关键资源.
- 组织应培养支持性环境,以缓冲员工的绩效压力,并保持工作场所的积极行为.
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