评估消费者自我治疗的做法,药品护理服务和药房选择:一个定量研究
Lusine Nazaryan1, Anush Barseghyan2, Maria Rayisyan3
1Department of Pharmaceutical Management, Yerevan State Medical University after M. Heratsi, Yerevan, Armenia. lusine_nazaryan55@rambler.ru.
BMC health services research
|January 4, 2024
概括
许多亚美尼亚人因为对药房员工的不信任而自我治疗,这影响了健康结果. 提高药房工作人员的知识对于更好的药品护理和公众信任至关重要.
科学领域:
- 医药护理 医药护理 医药护理
- 消费者健康行为
- 药房实践 在药房实践.
背景情况:
- 评估亚美尼亚的消费者自我治疗的做法.
- 评估药房员工提供的药品护理质量.
- 分析消费者满意度和药店选择标准.
研究的目的:
- 评估亚美尼亚的自我治疗和药物护理.
- 分析消费者满意度和药店选择因素.
- 确定改善药房员工服务的领域.
主要方法:
- 匿名问卷调查于2020年3月至2021年11月进行.
- 研究了两个群体:药店消费者和药店员工.
- 药品护理和消费者药房选择的全面评估.
主要成果:
- 没有专业咨询的自我治疗的高患病率,带来健康风险.
- 缺乏对药房员工的信任源于信息和建议不足.
- 尽管存在服务质量问题,但员工知识是药房选择的主要标准.
结论:
- 消费者不信任与药店员工的不完整知识或能力有关.
- 提高药房员工的角色和知识对于建立公众信任至关重要.
- 改善信任可以导致更好地控制自我治疗和减少虐待.
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