"抱歉拖了你":外科医生为临床设置中的延迟道歉
Sarah J White1, Ken Ho2, Kushagar Maini2
1Centre for Social Impact, University of New South Wales.
Health communication
|January 4, 2024
概括
外科医生很少为患者的咨询迟到而道歉. 当道歉发生时,患者通常会接受解释,这表明与社会规范相比,他们更能容忍外科医生延误.
科学领域:
- 医学沟通 医学沟通
- 在外科手术实践中.
- 患者与医生的关系
背景情况:
- 医生迟到可能会对治疗关系产生负面影响.
- 了解外科医生如何管理延迟对于改善患者护理至关重要.
研究的目的:
- 检查外科医生如何解决和管理患者咨询迟到的问题.
- 在讨论延迟时分析交互动态.
主要方法:
- 分析了来自澳大利亚大都市环境的52个外科诊断记录.
- 利用对话分析来研究延迟处理的序列.
主要成果:
- 识别了六个序列,解决了四个录音中的延迟.
- 迟到的道歉是罕见的;当提出时,它们通常被接受或随后耐心地接受解释.
- 患者接受解释或减少投诉是咨询进展的必要条件.
结论:
- 手术咨询的延迟似乎比一般的社交互动更可接受.
- 延迟序列的管理突出了外科医生与患者关系中的独特动态.
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