患者对护理服务有多满意,为什么? 一项基于社交媒体和论挖掘的综合研究
Jesus Serrano-Guerrero1, Mohammad Bani-Doumi1, Francisco Chiclana2
1Department of Information Technologies and Systems, University of Castilla-La Mancha, Escuela Superior de Informatica, Ciudad Real, Spain.
Informatics for health & social care
|January 4, 2024
概括
患者对医院服务的反揭示了护士绩效的关键领域. 分析显示,患者对护士的看法通常比对医生的看法更为积极,这突出了护理的重要方面.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 在医疗保健中的自然语言处理.
背景情况:
- 患者满意度对于评估医院服务效率至关重要.
- 评估患者对医疗保健专业人员的满意度的传统方法通常是资源密集的.
- 数字平台和社交媒体现在为患者反提供了可访问的途径.
研究的目的:
- 从健康反平台分析患者的意见,以确定有关护士表现的关键话题.
- 应用主题建模和情感分析来衡量患者对护士的满意度.
- 将患者对护士的看法与医生的看法进行比较.
主要方法:
- 利用主题建模技术从患者反中提取普遍的主题.
- 应用情绪分析,将已识别的主题分类为满意或不满意.
- 对护士的情绪分析结果与医生的情绪分析结果进行了比较.
主要成果:
- 确定了与护理护理的患者满意度高度相关的具体主题.
- 情绪分析显示,总体而言,患者对护士的看法比对医生的看法更为有利.
- 量化了不同主题对患者满意度的影响程度.
结论:
- 患者反平台为医疗保健专业人员的表现提供了宝贵的见解.
- 与医生护理相比,患者对护理的看法更为积极.
- 该研究强调了改善患者体验和满意度的关键领域.
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