谈话技术:探索聊天机器人作为白内障患者教育工具
I Brahim Edhem Yılmaz1, Levent Doğan1
1Ophthalmology Department, Kilis State Hospital, Kilis, Turkey.
Clinical & experimental optometry
|January 9, 2024
概括
人工智能聊天机器人提供比AAO网站更准确的白内障信息,尽管该网站在可理解性和可操作性方面表现出色. 根据患者需求量身定制信息对于可靠的白内障教育至关重要.
科学领域:
- 眼科医生 眼科 眼科
- 医疗信息学 医疗信息学
- 人工智能的人工智能
背景情况:
- 对白内障的教育对于改善患者的治疗结果和治疗坚持至关重要.
- 有效的白内障教育的障碍包括健康素养,语言,文化,个人偏好和资源.
- 人工智能聊天机器人可以通过个性化,交互式和可访问的信息传递来增强患者教育.
研究的目的:
- 为了比较人工智能聊天机器人与传统资源 (AAO网站) 在白内障患者教育方面的有效性.
- 评估聊天机器人和AAO网站的信息准确性,可理解性,可操作性和可读性.
主要方法:
- 采用了一种描述性比较设计.
- 分析了来自ChatGPT,Bard,Bing AI和AAO网站的关于白内障常见问题的定量数据.
- 我们使用SOLO分类学,PEMAT和Flesch-Kincaid可读性得分进行数据分析.
主要成果:
- 与AAO网站相比,聊天机器人在回答白内障相关问题的准确性更高 (p < 0.001).
- 在可理解性和可操作性方面,AAO网站的表现优于聊天机器人 (p < 0.001).
- 巴德提供了最高的易读性,其次是AAO网站,Bing AI和ChatGPT (p < 0.001).
结论:
- 人工智能聊天机器人显示出提供更准确,更详细的白内障信息的潜力.
- 美国白内障协会网站为白内障患者提供了更容易理解和可操作的信息.
- 考虑患者的偏好至关重要,以避免泛化或偏见的信息,并确保白内障教育的可靠性.
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