通过医院管理推动实施医院考试预订系统
Qi Wang1, Yingjie Ma2,3, Jian Mao1
1Information Center, The First Affiliated Hospital of Chongqing Medical University, Chongqing, China.
BMC health services research
|January 9, 2024
概括
习惯和患者的创新显著推动了医院检查预订系统 (HERS) 的采用. 解决隐私问题和提供指导是提高HERS利用率和患者满意度的关键.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 医院检查预订系统 (HERS) 旨在减少等待时间,提高中国患者的满意度.
- 对于HERS来说,存在实施挑战,需要了解用户采用因素.
- 这项研究应用了UTAUT2模型来探索HERS利用的决定因素.
研究的目的:
- 确定影响患者使用医院检查预订系统 (HERS) 的关键因素.
- 为医院管理提供可操作的见解,以提高HERS的实施和有效性.
- 通过优化系统采用,提高患者的整体医疗满意度.
主要方法:
- 在曾经通过Sojump平台使用HERS的患者中进行了一项调查.
- 调查问卷收集了关于行为意图,绩效预期和努力预期的数据.
- 结构方程建模用于分析影响HERS利用的因素.
主要成果:
- 习惯 (β=0.593) 和患者创新 (β=0.269) 是行为意图的显著积极预测因素.
- 预期的努力也对行为意图产生了积极的影响 (β=0.239).
- 被认为的隐私暴露对行为意图产生了负面影响 (β=-0.138),所有因素解释了56.7%的差异.
结论:
- 医院管理人员应促进习惯形成,并提供指导,以克服HERS使用困难.
- 利用创新型患者作为倡导者,并在过渡期间保持传统的任命方法,可以帮助采用.
- 战略管理干预对于提高HERS利用率和患者满意度至关重要.
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