描述开放后的血液学/瘤学诊所呼叫情况
Quan H Phung1, Rebecca H Masel1, Sharan Bijlani1
1Department of Medicine, Warren Alpert Medical School of Brown University, Providence, RI, USA.
Annals of palliative medicine
|January 10, 2024
概括
癌症患者的下班电话通常涉及症状报告. 了解这些需求可以帮助实践改善护理服务,减少下班后的负担.
科学领域:
- 在瘤学瘤学.
- 血液学 血液学 血液学
- 医疗保健管理的管理
背景情况:
- 超时电话对医疗机构来说是一个重大挑战,通常是无法退款的.
- 这项研究解决了对血液学/瘤学患者的下班照顾的必要性.
研究的目的:
- 审查癌症患者的下班后电话.
- 为了确定下班后的护理需求和缺口.
- 寻找改善门诊医疗服务的机会.
主要方法:
- 一项描述性,回顾性研究分析了500个下班时间的患者电话.
- 从2015年6月到2021年2月在学术血液学/瘤学实践中收集的数据.
- 呼叫按患者的人口统计,病史,原因和紧迫性进行分类.
主要成果:
- 患者平均年龄为62岁,52%为女性.
- 大多数电话 (65%) 是为了报告症状,其次是实验室/测试后续 (13%).
- 胃肠道,血液和胸部癌症的瘤患者 (67%) 产生了最多的电话.
结论:
- 下班时间后的电话显示出正常诊所时间之外的各种患者需求.
- 对电话的系统分析可以为管理下班照顾的策略提供信息.
- 改进的策略可以减少呼叫负担并提高患者护理质量.
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