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Updated: Jul 6, 2025

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Preparation of High-Quality Fermented Fish Product
Published on: August 23, 2019
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这是足够的训练吗? 在大学食品食堂员工的餐饮质量专业能力
Yugang Ji1,2, Wen-Hwa Ko3
1Program in Nutrition and Food Science, Fu Jen Catholic University, New Taipei City 242062, Taiwan.
Foods (Basel, Switzerland)
|January 11, 2024
概括
中国的大学食堂工作人员培训需要改进,特别是在消费者关注,卫生知识和食品质量方面. 解决这些问题可以提高专业能力和餐饮质量.
科学领域:
- 食品科学 食品科学 食品科学
- 酒店酒店管理的管理.
- 组织心理学 组织心理学
背景情况:
- 大学食堂在学生福利和校园生活中起着至关重要的作用.
- 有效的员工培训对于维持食品服务业务的高标准至关重要.
- 评估培训与员工能力之间的联系对于改善服务质量至关重要.
研究的目的:
- 研究中国大学食堂工作人员的专业能力与培训效率之间的关系.
- 确定缺乏培训和人员能力的特定领域.
- 为加强大学餐饮服务提供可行的建议.
主要方法:
- 在中国,对大学食堂工作人员进行了调查问卷.
- 使用重要性-绩效分析 (IPA) 来分析数据.
- 该研究评估了八个维度中的39个问题,评估了培训的重要性和员工表现.
主要成果:
- "关注消费者"",员工卫生知识"和"食品质量"被确定为缺乏专业能力和培训不足的领域.
- IPA揭示了这些方面的感知重要性与食堂工作人员实际表现之间的巨大差距.
- 调查结果突出了影响服务质量的具体培训缺陷.
结论:
- 有针对性的培训干预是必要的,以提高大学食堂工作人员的专业能力.
- 加强以消费者为中心的培训,卫生和食品质量将直接有利于大学餐饮服务.
- 该研究为管理和发展大学食堂工作人员提供了一个框架,以获得更好的结果.
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