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医生沟通的语言特征与其经济回报之间的关联:混合方法研究

Shuang Geng¹, Yuqin He¹, Liezhen Duan¹

¹College of Management, Shenzhen University, Shenzhen, China.

Journal of medical Internet research

|January 11, 2024

概括

医生沟通风格对基于网络的医疗保健收入产生影响. 使用认知语言和积极情绪可以提高经济回报,而负面语言和不一致的词语可以降低经济回报.

科学领域:

数字健康数字健康
卫生经济学卫生经济学
计算语言学计算语言学

背景情况:

基于网络的医疗保健增强了访问能力,但需要医生参与.
医生在数字健康方面的动机与经济回报有关.
沟通风格对远程医疗医生收入的影响还没有得到充分研究.

研究的目的:

分析医生与患者沟通的语言特征如何影响经济回报.
调查仪器和情感沟通在确定医生荣誉方面的作用.
检查通信媒体 (文本与语音) 和特征交互对经济结果的调节效应.

主要方法:

分析了来自4个专业的528名医生的40563次基于网络的咨询.
利用语言调查和词数来提取特征.
采用多变量线性回归和K-平均集群来进行数据分析.

主要成果:

认知处理语言 (工具) 和积极情绪词 (情感) 与医生的经济回报有积极的相关性.
广泛使用与差异相关的单词会对收入产生负面影响.
语音信息放大了认知语言效应;积极的情绪和以后的仪器通信最大化了回报.

结论:

医生沟通特征显著影响基于网络的医疗保健的经济回报.
研究结果从专业-客户的角度提供了对患者-医生互动的见解.
为医生和数字健康平台管理提供实用意义.

关键词:

情感沟通是一种情感沟通.经济回报经济回报仪器式通信是指仪器式通信.语言特征语言特征语言调查和字数计数.基于网络的医疗保健.

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