谈判时代:开发和试点测试基于人工智能的家庭照顾者谈判计划
Alaine Murawski1, Vanessa Ramirez-Zohfeld1, Johnathan Mell2
1Division of Geriatrics, Northwestern University, Feinberg School of Medicine, Chicago, Illinois, USA.
Journal of the American Geriatrics Society
|January 13, 2024
概括
阿尔茨海默病患者的家庭照顾者现在可以使用NegotiAge,一个人工智能谈判培训计划,来练习解决常见的医疗保健冲突. 这种创新工具是可用的,可行的,并且受到试点用户的强烈推.
科学领域:
- 老年学是一门学科.
- 医疗保健中的人工智能
- 解决冲突 解决冲突
背景情况:
- 阿尔茨海默病患者的家庭照顾者经常遇到与医疗保健有关的冲突.
- 缺乏特定培训加剧了解决这些争端的困难.
- 该NegotiAge计划是为了解决这一培训缺口而开发的.
研究的目的:
- 为家庭护理人员开发和试点测试人工智能 (AI) 驱动的谈判培训计划.
- 评估家庭护理人员对NegotiAge计划的可用性和满意度.
主要方法:
- 谈判专家,老年医生,社会工作者和护理人员合作创建内容.
- 短视频教导谈判技巧,而照顾者生成的对话则告知了AI化身的发展.
- 交互式仲裁指南在线 (IAGO) 平台被用于创建基于化身的代理人,用于实践场景.
- 试点测试涉及12名家庭护理人员,通过调查和主题分析评估可用性和满意度.
主要成果:
- 该NegotiAge计划包括教学材料和人工智能驱动的谈判场景,其中具有表现出情绪和非理性的情感和非理性的人类类型的化身.
- 向用户提供即时反,以提高技能发展.
- 试点测试 (n=12) 显示了高的可用性得分 (例如,有用性:5.69/7,易用性:5.24/7,学习:5.69/7,满意度:5.62/7).
- 超过80%的参与者同意该计划提高了效率,生产力,实用性,控制和实现目标的容易性.
- 91.7%的人认为这个程序很有趣,100%的人会推它.
结论:
- 该NegotiAge计划是一个可用的和可行的工具,用于培训家庭护理人员的谈判技巧.
- 它有效地使护理人员熟悉常见的医疗保健冲突场景.
- 人工智能驱动的谈判培训表明,在复杂的医疗保健情况下支持家庭护理人员的承诺.
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