想象改善的互动:患者的设计解决隐含的偏见
Connie Yang1, Leslie Coney1, Deepthi Mohanraj1
1University of Washington, Seattle, WA.
AMIA ... Annual Symposium proceedings. AMIA Symposium
|January 15, 2024
概括
以患者为中心的干预措施与各种社区共同设计,以解决医疗保健中的隐性偏见. 这些信息解决方案使患者能够管理与医疗保健提供者的负面经历.
科学领域:
- 医疗信息学 医疗信息学
- 健康 公平 卫生 公平
- 健康的社会决定因素
背景情况:
- 医疗保健提供者的隐性偏见可能会对边缘化社区的沟通和护理质量产生负面影响.
- 目前的干预措施侧重于提供者教育,忽视了患者的观点和经验.
研究的目的:
- 共同设计以患者为中心的信息技术干预措施,解决初级保健中提供者隐性偏见的问题.
- 将黑人,土著,有色人种 (BIPOC) 和女同性恋者,同性恋者,双性恋者,跨性别者,酷儿/质疑者 (LGBTQ+) 个人的第一手经验纳入其中.
主要方法:
- 进行了七次参与式联合设计研讨会.
- 来自BIPOC和LGBTQ+社区的32人参与了设计过程.
主要成果:
- 参与者开发了四类以患者为中心的解决方案:问责制措施,实时校正工具,患者启用资源和提供者支持材料.
- 共同设计过程将患者的观点整合到信息技术干预开发中.
结论:
- 以患者为中心的信息技术干预可以使个人能够解决和从提供者隐含偏见中恢复.
- 这项研究强调了在制定医疗保健干预措施时包括多元患者声音的重要性,以提高公平性.
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