基于沟通技能的培训关于药物切换遭遇:药房工作人员和患者的经验
Laura Schackmann1,2, Ellen S Koster3, Liset van Dijk4,5
1Nivel, Netherlands Institute for Health Services Research, P.O. Box 1568, 3500 BN, Utrecht, The Netherlands. L.Schackmann@nivel.nl.
International journal of clinical pharmacy
|January 17, 2024
概括
一项新的沟通培训有助于药房工作人员管理非医疗药物开关. 培训改善了患者的沟通和药房工作人员的工作满意度,显示出更好的关系的早期迹象.
科学领域:
- 药房实践 在药房实践.
- 沟通技巧培训 培训 沟通技巧培训
- 以患者为中心的护理
背景情况:
- 非医疗药物开关给药房工作人员带来了沟通挑战.
- 为了应对这些挑战,开发了一个使用"积极信息框架"和"突破坏消息模型"的培训计划.
- 该培训旨在通过强调积极方面和立即的情感支持来改善药物切换期间的沟通.
研究的目的:
- 评估患者和药房工作人员在非医疗药物转换期间的沟通策略的经验.
- 识别影响这些沟通策略应用的障碍和促进者.
- 评估培训对沟通行为和结果的影响.
主要方法:
- 使用了柯克帕特里克培训评估模型 (三级和四级).
- 经过培训的药房工作人员记录了交换对话的细节,患者填写了问卷.
- 与药房工作人员进行了半结构面试,并对定性数据进行了专题分析.
主要成果:
- 药房工作人员报告说,他们应用了沟通策略的各个方面,尽管尚未成为标准做法.
- 促进者包括时间,面对面的互动和同事的支持,导致患者接触和工作满意度增加.
- 工作人员 (89%) 和患者 (77%) 在交换对话,特别是清晰的解释和情感支持方面报告了高度满意度.
结论:
- 药房工作人员在应用沟通策略时表现出学习的行为,表明成功获得技能.
- 培训显示了最初的积极结果,包括改善了患者和药房工作人员的关系,并提高了工作满意度.
- 这些发现支持药房环境中有针对性的沟通培训的有效性.
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