推进语言协同护理:一个多式联络医疗解释干预
Nazia Sharfuddin1,2,3, Pamela Mathura4,5, Amanda Mac2
1Department of Medicine, University of Alberta, Edmonton, Alberta, Canada nazia_sharfuddin@hms.harvard.edu.
多模式医疗口译干预 (MMII) 在英语水平有限的患者中,数字医疗口译服务 (MIS) 的使用率增加了44%. 这凸显了数字MIS对于公平的医疗保健准入和沟通的重要性.
科学领域:
- 医疗保健管理的管理
- 健康 公平 卫生 公平
- 医学沟通 医学沟通
背景情况:
- 医疗口译服务 (MIS) 对语言一致护理至关重要,但COVID-19大流行将服务转移到仅数字化选择.
- 数字MIS (电话,视频) 由于机构惯例,缺乏可访问性和低意识而未得到充分利用.
- 一个多式医学解释干预 (MMII) 旨在促进数字MIS的采用.
研究的目的:
- 评估MMII对有限英语水平的患者数字MIS使用的影响.
- 评估医疗保健提供者对数字MIS整合的认识,可访问性和看法.
主要方法:
- 在18个月的干预期内,应用了一种质量改进方法.
- 每月的数字MIS分钟被跟踪并比较干预前后的情况.
- 一个调查问卷评估了医疗保健提供者对数字MIS的观点.
主要成果:
- 在MMII实施后,数字MIS使用量每月增加44%.
- 医疗保健提供者发现数字MIS对于透明的患者沟通至关重要.
- MMII成功地提高了对数字MIS模式的认识,并改善了其可访问性.
结论:
- MMII有效地增加了医院环境中数字MIS的使用率.
- 为数字MIS提供访问,教育和培训,促进以患者为中心和公平的护理.
- 增强的数字MIS提高了对不同患者群体的临床评估和沟通的准确性.
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