通过电子健康提供富有同情心的护理
Jing Jing Su1, Jonathan Bayuo1, Rose Sy Lin2
1School of Nursing, The Hong Kong Polytechnic University, Hong Kong SAR, China.
医疗保健专业人员发现,通过确保访问,电子健康使慈悲护理成为可能. 他们建议共,结构化协议和视觉媒体来改善沟通,强调需要系统支持和现实的期望.
科学领域:
- 医疗保健技术 技术 医疗保健 技术
- 数字健康数字健康
- 患者护理 患者护理
背景情况:
- 在COVID-19大流行期间,电子健康的采用激增,重点是技术方面,而不是同情护理.
- 传统上与面对面互动相关的同情护理,由于缺少个人线索,在虚拟电子健康环境中面临挑战.
研究的目的:
- 探索医疗保健专业人员在COVID-19大流行期间通过电子健康平台提供富有同情心的护理的经验.
主要方法:
- 定性解释性的现象学分析.
- 采访了20名医疗保健专业人员 (15名护士,5名医生) 使用各种电子健康平台.
主要成果:
- 通过确保患者的访问和可用性,电子健康促进了同情护理.
- 关键策略包括同情的沟通,结构化的协议,先进的视觉媒体和管理现实的期望.
- 低电子健康素养和缺乏机构支持被确定为障碍.
结论:
- 将同情心融入电子健康至关重要.
- 标准化,系统层面的支持,足够的员工和量身定制的沟通策略对于培养富有同情心的电子健康护理至关重要.
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