患者对在线精神病室户外服务的满意程度
Abdul Qadir Jilani1, Arish Khan2, Saloni Saloni2
1Dr. Ram Manohar Lohia Institute of Medical Sciences.
Consortium psychiatricum
|January 22, 2024
概括
患者对心理健康障碍的远程精神病学服务的满意度中等至低. 这凸显了改善在线精神病医疗服务协议的需要,以提高患者的体验和满意度.
科学领域:
- 精神病学是一个精神病学.
- 数字健康数字健康
- 患者满意度研究
背景情况:
- 随着COVID-19大流行,共同的身体和心理健康障碍的治疗缺口突显出来.
- 远程医疗,包括远程精神病学,作为一种解决方案,以保持在疫情期间获得护理的机会.
- 我们的中心为患有先前存在的心理健康状况的患者实施了一项远程精神病学倡议.
研究的目的:
- 评估患者对新实施的在线精神病医疗服务的满意度.
- 评估远程精神病学在治疗现有的精神疾病方面的有效性.
主要方法:
- 一项为期6个月的横截面研究,涉及100名患有先前存在心理健康障碍的患者.
- 使用DigiDoc应用程序 (医院信息软件) 进行预约安排,临床数据和视频咨询.
- 使用客户满意度调查问卷-8 (CSQ-8) 收集患者满意度数据.
主要成果:
- 平均CSQ-8得分表明患者满意度水平低至中等 (21.0 ± 15.80).
- 45%的患者报告满意度低,而37%报告满意度中等.
- 只有18%的患者对远程精神病学服务表示高度满意.
结论:
- 电脑精神病学有效地提供了专业咨询和精神教育,但患者满意度仍然中低.
- 对于在线精神病医疗服务平台,显然需要标准化的协议和指导方针.
- 提高患者满意度需要优化远程精神病学咨询的设计和交付.
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