相关实验视频
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Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
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患者对预麻醉口腔检查服务质量的看法:使用SERVQUAL模型进行的横截面研究
Ju-Hui Wu1,2, Kun-Tsung Lee1,2, Kuang-I Cheng3,4
1Department of Oral Hygiene, College of Dental Medicine, Kaohsiung Medical University, No. 100, Shih-Chuan 1st Road, Kaohsiung, 80708, Taiwan.
BMC oral health
|January 23, 2024
概括
麻醉前口腔检查 (PAOE) 计划显示,与标准牙科服务相比,患者满意度和感知质量较低. 然而,建议进行跨学科的团队合作,以提高患者的安全性并减少不当做法索赔.
科学领域:
- 提高质量 提高质量
- 患者安全 患者安全
- 牙科医学 牙科医学
背景情况:
- 实施了第三阶段的跨学科质量改善计划,即麻醉前口腔检查 (PAOE),以预防外科手术期间的牙损伤.
- 这项研究使用SERVQUAL模型调查了PAOE计划的患者满意度和感知服务质量.
研究的目的:
- 评估患者对麻醉前口腔检查 (PAOE) 计划的满意度和感知服务质量.
- 将PAOE组与接受标准牙科服务的对照组进行比较.
主要方法:
- 在高雄医科大学医院进行了横截面调查.
- 患者被分为PAOE组和对照组.
- 一个修改后的SERVQUAL问卷评估了感知到的服务质量和患者满意度 (Cronbach的alpha=0.861).
主要成果:
- 与对照组 (n=130) 相比,PAOE组 (n=286) 在可靠性,响应性和同理心方面得分较低.
- 可靠性和响应性直接影响了PAOE组的患者满意度.
- 总体而言,患者对牙科服务的满意度很高.
结论:
- 与对照组相比,PAOE计划导致服务质量和满意度较低.
- 跨学科的团队合作对于提高患者安全和减少医疗失误索赔至关重要.
- 未来的改进工作应该集中在优化等待时间,为患者提供有关术后牙科风险的教育,并加强专业间的教育.
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